Exchange and return policy

If for any reason you are not satisfied with the parts purchased at, you have 20 calendar days from the date of purchase to return them. The order must be in perfect condition and in its original packaging. In the case of certified diamonds encapsulated in the safety packaging (blister packs or other packaging), this packaging must not show any sign of attempted opening.
We will proceed to make the full refund of the price of the product using the same means of payment used by the customer for the initial transaction within 20 calendar days of receipt of the merchandise. Shipping costs or any other expenses other than the auction amount plus the commission and VAT, or return will not be refunded.
No customized or customized products can be returned at the customer’s request.
Returns must be sent by certified mail to Lab Verum Carat, S.L and insured for the amount of the order, to our office, under the responsibility and charge of the buyer. They must be sent in the original packaging and with the original purchase ticket or invoice received with the order. It is also recommended to include the courier receipt as proof of delivery.
Once you have checked the returned products, you will receive a confirmation email indicating that the amount will be paid in the same payment method used in the purchase.
Remember that the term in which you will see the payment reflected in your account will depend on your bank.

Currently, it is not possible to change or replace an item purchased on for a new or different one with a single transaction. You must first return the unwanted item and then place a new order of the desired item or items. Once we have received the return, we will proceed to issue the refund.

Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without justification.The customer will not have the right to withdraw in case the product is a customized or customized product at the customer’s request.

Certified diamonds encapsulated in safety packaging (blister packs or other wrappings) are considered as a complete product with the packaging. This packaging guarantees the authenticity of the diamond and its correspondence to the certificate. The handling of the security packaging will be considered as handling other than necessary and the decrease in the resulting value is the responsibility of the customer. This value includes certification and packaging costs. If Lab Verum Carat will not be able to confirm that the returned item is the same as the one sent, it will be considered that the item is not returned.

To exercise the right of withdrawal it is necessary to notify us of the decision to withdraw from the contract through a declaration by the following means:

Post mail
Lab Verum Carat, S.L
Mártires Street 2, 50003 Zaragoza
_________________________, with address at _________________ I hereby inform you that I withdraw from our contract of sale of the following good (s) (Reference number corresponding to each item purchased) ________________________ with order number ____________________ requested on date _____________________ and received on date ____________________.
Signature (only if presented on paper):

Consequences of withdrawal
In case of withdrawal, we will refund all payments received after purchase, including shipping costs (with the exception of additional costs resulting from the customer’s choice of a delivery method different from the less expensive delivery method that offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of the decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by the client for the initial transaction.

We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return by the required means.

You must return or deliver the goods directly to us without undue delay and, in any case, no later than within 14 calendar days from the date of purchase. The deadline will be considered fulfilled if you return the goods before the deadline has expired.

Down payment
The amount of a signal payment on customized products or tailored to the customer’s request will not be refunded.
These obligations have the logical sequence of being reciprocally constituted by law for the other party, and thus the seller may demand the payment of the price and the buyer, the delivery of the good. The contract is enforceable and can only be resolved for reasons provided by law.

Fraud checking
To protect our customers and maintain the security of buying online, we can make checks of the data they provide when sending an order. These controls may include verification of address and payment method to prevent fraud.

Under age users
Our site is not aimed at children under 18 years of age. We do not knowingly collect or store information about minors. If we are informed that a minor has purchased without the consent of their parents or legal guardians, we immediately, upon request of the parents or legal guardians, proceed to cancel the sale in the purchase return regime.

If you have any questions about exchange and return policy, you can contact us by email